Admiral is one of the United Kingdom's leading insurance companies. It provides a range of high quality insurance policies, including car, home, travel, life and others. It continues to be a fast growing company and is listed as one of the UK's top companies to work for by the Sunday Times. Admiral is based in Cardiff, South Wales in the purpose built Admiral House. As well as the UK it also has a presence in India. Even Admiral does not get it right for its customers all of the time, although it does try hard to. Admiral can be contacted on 0333 220 2001. The Admiral helpline is open between the hours of 8am and 8pm Monday to Friday. It is also open between 9am and 5pm on Saturday, and between 9.30am and 4pm on Sunday. The Admiral customer services helpline can get busy and you may have to wait in a queue for your call to be answered. Admiral say that the best time to call is between the hours of 1pm and 4pm. This is when the helpline is said to be at its quietest. It may also be worth trying early in the morning when the helpline is just opening.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Admiral directly, here are some of the departments you may wish to contact.
|ADMIRAL CAR INSURANCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0333 220 2000|
|Get a Quote||0333 220 2084|
|Renew your Policy||0333 222 6715|
|Claims||0333 220 2033|
|24 Hour Breakdown Assistance||0800 600 840|
|Involved in an accident with an Admiral Policyholder||0333 220 2047|
|Windscreen Claims & Repairs||0333 220 2025|
|Standalone Breakdown Cover||0800 458 9280|
As this is an '03' telephone number it is likely that you will not be charged for the call. These telephone numbers although non-geographic are the same as making a national phone call from your landline or mobile phone. Therefore, with regard to mobiles, providing you have not yet used your monthly quota of 'minutes' you will be able to use these to make the phone call. Therefore, you will not be charged anything extra for making the phone call. If you have a landline phone number that includes calls at certain times of the day, evening and weekends for example the call to an '03' number will be free. However, you will be charged for the call if you phone outside of your free period. These numbers provide greater flexibility to Admiral's customers to be able to call the Admiral helpline and know that they are not being charged for it or they are only being charged for calling a national phone number and not an expensive premium rate number.
Why you may need to contact Admiral Customer Services Helpline
You may need to contact the Admiral helpline for a number of reasons, relating to its insurance products. Perhaps you already have an Admiral car insurance product and you have a query about what your policy covers. If this is the case then it might be worth having a read of your Admiral policy schedule before you ring the Admiral telephone number. This also applies to any of the other insurance policies that Admiral sell. However, if you cannot find the answer to your query in your policy documentation then the trained Admiral advisors will be able to help you with your query when you call. The Admiral customer service team are extremely helpful when you call them. Another reason why you may need to call the Admiral phone number is if you have unfortunately had to make a claim on your policy and you are chasing up its progress. The Admiral team will be able to help you with this and explain what stage your claim is at and if you need to do anything else.
Finally, another reason why you may need to contact Admiral using the contact number above if you need to make a complaint about an aspect of Admiral's customer service or a complaint about an issue relating to your policy or claim. In this case, the Admiral customer service team will raise the complaint for you while you are on the phone and pass it to their complaints team. Admiral have a very clear complaints process. They will investigate the complaint and then respond appropriately to you. This should help deal with the issue you have and reassure you that your complaint has been taking seriously. You will also be able to call the Admiral phone number at any time in order to receive an update on the progress of your complaint.
Other ways to get in touch with Admiral
There are several other ways that you can get in touch with Admiral if you are unable to phone them or you do not wish to wait in a queue for someone to answer your call. In this case have a look on the Admiral website at admiral.com. The website is very useful and high developed and it is possible you will find the answer to your query there. If not you can use the secure form on the 'contact us' section of admiral.com to get in touch. This will send a secure email to the team at Admiral. They will then get in touch with you to discuss your query further.
Another great option to speak to Admiral is to use their social media pages. Admiral have a dedicated customer service team that are ready to deal with your social media communication. If you are a twitter user then sign in to your account and head to twitter.com/admiralUK. You will then be able to send a tweet to the Admiral customer service team. Do not forget, however, that your query will need to be 140 characters of less. However, this is a great way to get in touch with Admiral as tweets are generally answered very quickly by the team. You can also get in touch via Facebook.com/admiralUK. Send the team a secure message through Facebook.
Admiral are a leading insurance company with a variety of ways for its customers to get in touch. Their helpline team are highly trained and able to help resolve most issues when you call them. However, there are lots of alternative ways to get in touch to, by email and through social media. The Admiral team take customer satisfaction very seriously and will help resolve any issues.
Admiral Opening Hours
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 8pm|
|9am - 6pm|
Admiral Head Office address
Admiral Insurance Group
1, Langdon Road