According to their website, SSE claims that its responsibilities include generating, transmitting, distributing and supplying electricity, producing, storing, distributing and supplying energy as well as involvement in other energy services. The company mainly deals with matters concerning energy in Great Britain and Ireland. With the demanding customer base of the 21st century, Scottish $ Southern Electric understands that it needs to be on its toes when it comes to energy production. This not only means that they should be environmental conscious in how they produce energy, but also makes sure they meet the demanding needs of their customer base.
Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0345 026 7039|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE account number||0345 026 2658|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0345 071 9498|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
SSE boosts of a customer base of up to 8.2 million households across Great Britain and Ireland, where it is a major energy provider. Furthermore, it also provides electricity to over 3.7 million homes and businesses. SSE aims at keeping energy affordable and efficient. It also claims it has the responsibility of keeping customers connected and claims that their network is 99% reliable. However, it acknowledges that this is not always the case as exceptional activities may cause disruption of electricity. This is why they have provided their SSE contact number, in which consumers can get in touch with them as soon as possible. Furthermore, SSE also provides a priority service that aims at offering help to customers who may be vulnerable during power cuts.
SSE customer services
As an energy company, SSE realizes the importance of treating their customers fairly and providing them with industry leading customer services. This is why it is easy to reach them via the SSE customer services if you have any complaint or suggestions to make. Energy in this 21st century has become something that people need in order to survive. This is not only because many of the household items are powered by electricity, but also because a lot of investment has been put up to come up with means of production that are environmentally friendly. Nonetheless, while new investments are still needed to come up with more ways of sustainable energy production, the consumer still wants to be able to not only receive quality services, but also be able to enjoy affordable electricity.
One of the major complaints among many energy consumers is being mis-sold an energy contract. Others may also have complaints of being sent incorrect energy bills or wrong names in their bills. If this has ever happened to you, you should not worry as you have your rights and you can get compensation if it happens. The first step to take if you feel an injustice has happened to you is contact SSE customer services. This is to ensure you notify them of your problem and if by any chance you are not satisfied with their response within 6 weeks from the day you filed your complaint, you are advised to make a complaint to the Ombudsman office. The Ombudsman office is there to help you and carry out its own free, fair and independent investigation on behalf of the customer. Whatever verdict the ombudsman comes up, it will be binding to the company but not the consumer, so you should not be afraid to contact them.
It is also highly advisable to make a complaint right away by contacting SSE phone number if you suspect that the bill you have received does not reflect your energy consumption. Such complaints are numerous and some of the reasons may be due to a faulty meter, which can cause the bill to escalate. Furthermore, you should also keep records of the bills you pay and compare them with the new bills that come. If the figures you get differ significantly or do not seem to make sense, do not hesitate to call the SSE contact number in order to rectify the situation as soon as possible. In addition, you should also counter check the meter readings with the readings on the bill to ensure they do not differ.
Procedure for making complaints to SSE
When you are intending to contact SSE phone number to make a complaint, it is highly advisable to have ample evidence in order to expedite the solution. You should make sure you have bills if you are complaining about being overcharged since they can easily look up the numbers and verify if they are correct. It will always not be possible for them to find a solution for you and you may be transferred to air your grievances to the head of the S SSE customer services. You should however not be afraid of following this channel since it where you may find help.
According to their website, SSE claims to have the best complaint handling record in the industry. They claim to employ a rigorous approach when it comes to reporting complaints. The company acknowledges that they have received numerous complaints, with some ranging from small issues such as wrong names on bills, to more complex issues such as incorrect meter readings. SSE claims their SSE customer services usually note such issues so that a solution can be escalated immediately to assist the complainant. SSE understands that a solution has to forthcoming as soon as possible to avoid the likelihood of the customer taking up the issue with third parties or consumer groups. Furthermore, SSE usually advice its customers of speaking to the Ombudsman within 6 weeks as opposed to the industry standard of eight weeks. This is to make sure the customer receives a satisfactory solution as soon as possible.
SSE will usually have their help lines open from 8am to 8pm from Monday to Friday. You can also get help from 8am to 2pm on Saturdays. While most of the consumers contact SSE to make complaints, you should not shy away on contacting them to ask for advice on matters concerning energy. SSE understands that the customer has to be their main priority, because without the customer, SSE would not exist. Furthermore, most consumers can attest that most of their responses are satisfactory. This will ensure that all energy customers receive the best possible services and at affordable rates.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road